Syntech Support & Remote Options COVID-19

We understand that everyone is receiving lots of emails at the moment in relation to COVID-19, and whilst these times are challenging we thought it necessary to advise of our current processes and how we can best help and support our wonderful clients.

Our Support

Due to the increased risks, we will be deferring any non-critical onsite support until at least the 23rd of March 2020. We are still here to provide remote support to our clients. If any urgent onsite works are required, we will be taking appropriate precautions as advised by the Australia Government.

How Can We Help

Syntech IT is assisting businesses to navigate and adapt their ways of working. We have the latest in technology which enables seamless work from home arrangements so that your businesses can move forward and continue operating, wherever you or your staff may be working.

In The Event Of A Shutdown

In the event your workplace is required to enter a shutdown period, we ask you to contact us for any assistance and follow the below procedures:

  • Advise Syntech IT so any downtime alerts are not investigated
  • Ensure all PCs / Servers not required remotely are safely shut down and unplugged from power points
  • Temporarily shut down online booking services (if any)
  • Organise phone diverts via your telco to either a voicemail or mobile service

If You Or A Staff Member Require Remote Access

Please contact us on [email protected] or 03 8782 3725 to discuss the best option for you and your business

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