Build It - Managed It Services &Amp; Support In Melbourne By Syntech It

Managed IT Services

You take care of your business. We'll take care of your IT.

Managed IT Services“, or as sometimes referred to as “Outsourced IT Services“, is when a business outsources its internal IT duties to an external IT services company that manages its IT infrastructure and end-user systems. IT companies offering Managed IT Solutions are typically known as Managed Service Providers, or MSPs for short. They provide businesses with a suite of IT Solutions and help-desk support to prevent any downtime and ensure operational business continuity.  

Our Managed IT Services packages are ideal for small-to-medium businesses that demand network reliability, cybersecurity protection, quality IT help-desk support and most important of all, business continuity. Your businesses IT infrastructure is a critical enabler to your business running smoothly, predictably, and securely. Our job is to keep it that way.

What is included in Managed IT Services?

What are the benefits of Managed IT Services?

As most businesses grow, so do their IT needs, especially in the age of common cybersecurity threats and moving workforces to remote working with Cloud Computing Services.

By engaging an IT company for Managed IT Services, businesses can significantly cut down on costs by offloading their general IT management to an external IT company at a fraction of the cost of hiring a typical IT Specialist, which in Australia is around $97K base salary a year

A good MSP will aim to free up your time and resources so that you can focus more on running your business and strategic big-picture planning for business growth (which we can also suggest scalable IT solutions as your business grows and you expand your team).

The end goal of working with an MSP is so that you don’t have to worry about system downtimes and service interruptions and your staff can focus more on operational duties without having to stress over any pressing IT issues.

On-call Tech Support

Servers crash. Emails stop working. A lot of things can go wrong with IT in the day-to-day of running a business, but when you have an MSP on your side, your problems get resolved as soon as they come up, minimising your downtime and getting your business operational again.

A Wealth of Experience

Your MSP provider will typically have many other clients on their books, which is a benefit to you as your dedicated account support tech will deal with a variety of IT issues and that equips them with the knowledge of being able to solve similar problems for your business if they ever encountered it.

Remote Support

With the adoption of Cloud Computing, MSPs no longer have to be physically present at business premises in order to troubleshoot an IT issue. With remote access, an IT issue can be fixed from anywhere in the world.

Reduced Risk

A big part of Managed IT Services is not just putting our fires, but preventing them before they happen. A lot of the work involved with Managed IT Services is preventative measures such as IT threat protection and disaster recovery planning.

Flexible Contracts

If you're not happy with your MSP, you don't have to stick with them. It is much easier to part ways with your MSP provider than to fire your internal full-time IT Specialist.

Who needs Managed IT Services?

Businesses that engage Managed Service Providers are generally small to medium businesses (SMBs). However, larger nonprofits and government agencies can also engage with an MSP due to budget constraints and staff shortages. An example of the types of SMBs that engage with a Managed Services Provider are:

Businesses that rely on their IT firing at all cylinders and that deal with a large volume of customers during a regular business day, are typically the ones who rely on Managed It Services the most because they need to process customer information more quickly. Business continuity and operational ability is their primary concern, and a good MSP will have preventative measures in place before any issues arise. If any issues occur, an MSP will be quick to resolve your IT issue for you.

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How much does Managed IT Services cost?

Managed IT Service costs vary for different businesses which is tied back to their particular needs, but generally speaking, Service Level Agreements start from $299 per month. Factors that determine the price can also include the type of package you agree upon and whether you require Partially Managed Services, Fully Managed Services or Complete Infrastructure Management.

Partial Management Services

Typical for small businesses that don't know how to deal with complex IT situations that are beyond their skill levels, such as routine firewall patches, security management, automated backups and cloud computing user management. With a Partial Management Services agreement, you can choose which services you require for your business and pay for only what you need.

Fully Managed Services

Fully Managed Services are typically required for growing businesses that aren't yet prepared to pay for a full-time in-house support tech but still require a high level of IT assistance to keep their businesses operational and running smoothly 24/7. Pricing for Fully Managed Services is usually charged on a per-user basis, or in some cases, it can be charged on a per device basis.

Complete Infrastructure Management

Managed Infrastructure covers businesses with ongoing support and maintenance of network hardware such as routers, firewalls, servers and wireless equipment and is intended to free up staff resources by taking away routine tasks and handballing them over to a dedicated help desk support team.

Managed IT Services Packages

With our Managed IT Services, you can rest easy knowing that we have your back — think of us as an extension of your team!

Security Essentials

Security Essentials

  • Microsoft Office 365 Licenses with Threat Protection
  • Automated Offsite backups for critical data
  • Patch & AV Management
  • Bitdefender Antivirus Software
  • Watchguard Firewall with Total Security Suite
Stress Less

Stress Less

  • Microsoft Office 365 Licenses with Threat Protection
  • Automated Offsite backups for critical data
  • Patch & AV Management
  • Bitdefender Antivirus Software
  • Watchguard Firewall with Total Security Suite
  • Datto BCDR 1TB Device with offsite retention
  • Unlimited Remote / Onsite Support inc travel time*
  • 24/7 Advanced Performance Monitoring
  • Priority Support & Targeted Response Times
  • Syntech IT’s Anytime Access
  • 3 Dropbox for Business Licenses
Stress Free

Stress Free

  • Microsoft Office 365 Licenses with Threat Protection
  • Automated Offsite backups for critical data
  • Patch & AV Management
  • Bitdefender Antivirus Software
  • Watchguard Firewall with Total Security Suite
  • Datto BCDR 1TB Device with offsite retention
  • Unlimited Remote / Onsite Support inc travel time*
  • 24/7 Advanced Performance Monitoring
  • Priority Support & Targeted Response Times
  • Syntech IT’s Anytime Access
  • 3 Dropbox for Business Licenses
  • Wordpress Website Management*
  • Disaster recovery planning session
  • Quarterly network health review
  • Staff training*
  • Dark Web Monitoring

Depending on your business needs and the Service Level Agreement (SLA) you sign up with your MSP, day-to-day operational duties can include:

  • Network testing and monitoring
  • Overseeing network security & risk mitigation
  • Testing internet connectivity and bandwidth
  • Managing user accounts for staff members
  • Managing software installations and upgrades
  • Performance monitoring and reporting
  • Providing help desk technical support
  • Configuring automated offsite backups for critical data

Outsourcing routine IT tasks to an MSP provider can take a lot of the burden off your shoulder and let you focus more on running your business. Knowing that you have an experienced IT support team at your beck and call to help you troubleshoot through any arising IT issues means that you can go to bed tonight and have a sound sleep knowing tomorrow’s issues will be taken care of.

Here are the top five reasons when you should outsource your IT:

  1. Your IT has become too complex and beyond your skill level.
  2. You want to minimise the risk of hacking, malware and ransomware to your business.
  3. You want to free up your business resources to focus on business operations rather than being prevented from performing their duties from arising IT issues.
  4. You’re not yet ready to take on a full-time IT specialist, but you still require a high level of IT support and are looking to get it cost-effectively.
  5. You want to improve customer service by minimising any disruptions to your business operations.

A good MSP Provider will see themselves as an extension of your businesses who’s there to prevent your businesses from losing downtime and protecting your valuable data. When you decide to engage with a Managed Services Provider, they will first assess your organisation’s current environment and offer you a solution to only what your business requires, not what they would like to sell more off. You should only need the level of services that your business requires to meet its operational goals. 

Some other things to look out for in a good MSP are:

  • Quick response times
  • Friendly and curious staff
  • Qualified and knowledgeable technical support staff
  • Provide their staff with ongoing education and training
  • They’ve developed a good reputation
  • They offer flexible Service Level Agreements (SLA)
  • They provide reasonable pricing 
  • They’ve been recognised by winning industry awards 
  • They have a great network of partners who can help with other matters unrelated to IT

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